Customer Support - Complaint Department
Beijing - On-site
We are looking for a Compliance Channel Complaint Specialist to act as the vital link between our global channels and internal technical/finance teams. This isn't just basic customer service; you will handle the "human filter" and legal documentation for complex cross-border payment disputes and compliance issues.
Minimum Requirements
Education: Bachelor’s degree in Law, Finance, or Business.
Language (Strict Requirement):
Mandarin Natives: Must be fluent in Spanish or Portuguese.
International Candidates: Must be fluent in Spanish or Portuguese AND Chinese.
Soft Skills: Exceptional diplomatic and cross-cultural communication skills. You must be able to stay calm under pressure.
Technical: Proficient in data analysis (Excel) to summarize trends and drive resolutions independently.
Plus
Experience in FinTech, Cross-border Payments, or Compliance.
Familiarity with channel management workflows.