Account Manager
LatAm Account Manager - Remote
A SaaS is looking for a detail-oriented, tech-savvy Account Manager to join our growing Fintech team. Your primary mission will be to ensure a "zero-friction" onboarding experience for our new merchants. You will be the operational bridge that helps global businesses go live with our payment solutions.
• Merchant Onboarding: Lead the end-to-end setup process for new accounts,
including configuration of dashboards, payment methods, and fee structures.
• Technical Support: Assist merchants with API integrations. You will be
responsible for helping with testing and troubleshooting during integration to
ensure smooth "Go-Live."
• Product Training: Conduct walkthroughs and training sessions for merchants to
ensure they fully understand our platform and tools.
• Operational Maintenance: Monitor daily transaction flows and assist with
manual verification requests (pay-ins/payouts) in coordination with the support
team and KAM.
• Relationship Management: Support the KAMs in maintaining high satisfaction
levels across a portfolio of 100+ active merchants.
